Splendid Fine Timepieces

Question 1

How Do I Place An Order

Answer

Your order will be placed via the method that is given when you click buy it now. Any order that is ship using Canadapost Xprsspost/Expedited will come with a tracking number

Question 2

Payment and Shipping

Answer

You may pay via PAYPAL or MONEY ORDER/CHECK (one that will work in Canada). Bank money transfer is also acceptable. All money order/check must wait until cleared before we can ship out your purchase. Once payment is recieved and item is shipped, an email providing your tracking information will be sent to you.

Question 3

How long does the shipping take?

Answer

USA via Xpresspost 2-3 buisness days (there will be NO customs duty fees guaranteed!). Canada domestic Xpresspost 1-3 buisness days depending on destination. International EMS Xpresspost 2-7 buisness days (may have customs delay, please check your country shipping customs regulations). All order are usually ship out within 1 buisness day. Thank you for your patience! Shipping courier may vary via Canadapost, DHL, FedEx or UPS.

Question 4

Will I be charges for customs duty?

Answer

All orders shipping within Canada or to the USA, there will no customs duty fees. For International or Oversea shipment, feel free to contact us for more information as certain countries will not be charged for customs duty (Singapore, Australia, Hong Kong and few mnay others will not have customs duty).

Question 5

Secure Ordering & Payment Options

Answer

Paying via Paypal will be the most secure method to pay via online.

Question 6

Returns & Refunds

Answer

Buyer has a 7 days return policy (counting the day the watch is recieved as day 1). Item must be returned in the same condition as when it was shipped. Return item will recieve a full refund minus shipping and $25USD restocking fee. Unless item is not as described, then a full refund including shipping will be granted. Please read description thoroughly before making any purchase!